Frequently Asked Questions (FAQ)
BIMoQ does not start
- Restart Windows.
- Confirm that BIMoQ is installed running Add Remove Programs from Windows Start.
- Check whether security software has blocked the application.
- Try starting BIMoQ again.
- If the problem continues, reinstall the latest version.
Cannot sign in in my account
Check:
- internet connectivity
- email address
- password
- account status
If you recently changed your password, close and reopen BIMoQ before trying again.
My subscription is not recognized
- Confirm that you are signed in with the correct account.
- Confirm that the subscription is active.
- Confirm that the subscription includes the installed product.
- Sign out and sign in again.
The application reports that too many devices are active
Your subscription may have reached its device limit.
Deactivate an old computer from your account and try again.
The application cannot connect to the server
Check your internet connection and verify that your company firewall, proxy, or security software is not blocking BIMoQ.